Last Updated: September 14, 2024

At DuskVPN, we prioritize your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to ensure its security.

1. Information We Collect

When you use DuskVPN, we may collect the following types of personal information:

• Account Information: Name, email address, and payment information (processed through Stripe).
• Usage Data: Data related to your use of our services, such as connection logs, bandwidth usage, and IP address (only for operational and security purposes).
• Device Information: Device type, operating system, and browser type.
• Communications: Any correspondence between you and DuskVPN, including support inquiries.

We do not log browsing history, traffic data, or any information regarding your online activities while connected to our VPN.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, operate, and improve DuskVPN services.
• To process payments and manage your account.
• To communicate with you regarding your account, updates, or support inquiries.
• To ensure the security of our service and prevent fraud.
• To comply with legal obligations, such as court orders or applicable laws.

3. Data Sharing

We may share your information with the following entities:

• Payment Processors: All payments made through DuskVPN are processed by Stripe, a secure and PCI-compliant payment processor. DuskVPN does not store or manage credit card information. Payment details are encrypted and handled securely by Stripe.
• Service Providers: Third-party services that assist us in operating and maintaining our website, such as hosting providers.
• Legal Authorities: When required to comply with legal obligations or to protect the rights, property, or safety of DuskVPN, our users, or others.

We do not sell or share your personal information with third parties for marketing purposes.

4. Data Security

We take the security of your personal data seriously and implement technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

• Encryption & Secure Connections: We use SSL/TLS encryption to ensure that all sensitive information, including communication and payment data, is securely transmitted over the Internet.
• Payment Information Security: DuskVPN does not store credit card numbers. Stripe, a trusted third-party processor, handles all payment details and ensures PCI DSS compliance for payment processing.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. As such, we cannot guarantee absolute security, but we work continuously to maintain and improve our data protection measures.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can ask us to correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal data, subject to legal obligations.
• Restriction & Objection: You can request that we limit or stop processing your data.

To exercise these rights, please contact us at contact@duskvpn.com.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Transactional data will be retained for tax and legal compliance purposes.

7. Compliance with Regulations

DuskVPN is committed to complying with applicable data protection laws, including:

• GDPR (General Data Protection Regulation): If you are located in the European Economic Area (EEA), you have additional rights under GDPR regarding your personal data.
• CCPA (California Consumer Privacy Act): If you are a California resident, you have specific rights under CCPA regarding your personal information.

If you have any questions about your privacy rights under these laws, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of any significant updates via email or through our website.

9. Data Encryption

We use advanced encryption technologies to protect all data transmitted between your device and our servers. This includes:

• SSL/TLS Encryption: All communication between your browser and our website is secured with SSL/TLS encryption to ensure data confidentiality and integrity.
• VPN Encryption: DuskVPN uses industry-standard encryption protocols (such as OpenVPN and IKEv2) to secure your data while connected to our VPN, ensuring that your online activity remains private and protected.

10. Payment Information Security

We rely on Stripe, a trusted and PCI-compliant third-party payment processor, to handle all payment transactions. DuskVPN does not store any sensitive payment information, such as credit card numbers, on our servers. Stripe ensures that payment data is encrypted and securely transmitted.

11. Account Security

To help protect your DuskVPN account, we offer the following features:

• Strong Password Requirements: We encourage the use of complex, unique passwords to secure your account.
• Two-Factor Authentication (2FA): We recommend enabling 2FA for an extra layer of security when accessing your account.

12. Server Security

Our VPN servers and systems are designed to ensure the highest level of protection:

• No Logs Policy: We maintain a strict no-logs policy, meaning we do not store or track your browsing history or online activities while using our VPN.
• Access Controls: We limit access to personal data to authorized personnel only, who require access to perform specific duties. This helps minimize the risk of unauthorized access.

13. Monitoring & Threat Detection

DuskVPN employs real-time monitoring and security tools to detect and respond to potential threats, including:

• Intrusion Detection Systems (IDS): Our systems are continuously monitored for suspicious activity or unauthorized access attempts.
• Regular Security Audits: We perform routine security audits and assessments to ensure our infrastructure and data handling processes are secure and compliant.

14. Data Backup & Recovery

We implement robust backup procedures to protect user data and ensure business continuity. In the event of a system failure or breach, we have protocols in place to restore data quickly and securely.

15. Incident Response

In the unlikely event of a security incident, we have a dedicated incident response team that will take immediate action to contain and resolve the issue. Affected users will be notified promptly if their data is at risk, in compliance with legal requirements.

16. Your Responsibility

While we work hard to protect your data, security also depends on you. We recommend:

• Using strong and unique passwords.
• Enabling two-factor authentication.
• Keeping your devices updated with the latest security patches.
• Avoiding the use of public Wi-Fi networks when accessing sensitive information without using the VPN.

17. Updates to Our Security Policy

We may periodically update this Security Policy to reflect changes in our security practices or applicable laws. Significant changes will be communicated to you through our website or via email.

18. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

DuskVPN
9169 W State St #3304
Garden City, ID 83714
Email: contact@duskvpn.com
Phone: +1 (208) 480 2273